Privacy Policy and Terms of Conditions
1. Introduction
Welcome to Silver Wing AI (“Company,” “we,” “our,” or “us”). We provide digital marketing solutions, CRM automation, and business communication services using GoHighLevel (GHL) sub-accounts for businesses looking to improve their lead generation, reputation management, customer engagement, and automation.
By using our services, you agree to these Terms & Conditions and Privacy Policy. If you do not agree, please refrain from using our services.
⸻
2. Services Provided
We offer:
• GoHighLevel sub-accounts with a full setup, including automation and integrations.
• Website and landing page development for digital marketing.
• Lead generation, customer outreach, and automated follow-ups.
• Reputation management, SMS/email automation, and AI chatbot integration.
• A2P-compliant messaging services for SMS outreach and marketing.
These services help businesses scale by optimizing digital marketing and automation.
⸻
3. Account & Service Usage
• Customers purchasing a GoHighLevel sub-account must comply with all relevant laws and platform guidelines.
• Automated SMS, email, and VoIP calls must be used responsibly.
• No spam, fraudulent activities, or prohibited content may be sent via our platform.
• Customers must maintain compliance with A2P 10DLC registration if sending SMS in the USA.
⸻
4. A2P Messaging & Compliance
As part of our communication services, we use A2P (Application-to-Person) messaging for SMS campaigns. To ensure compliance:
• All numbers used for SMS marketing must be registered under A2P 10DLC.
• Businesses must obtain explicit consent from customers before sending SMS.
• Recipients must be given the option to opt out (Reply STOP to unsubscribe).
• We reserve the right to suspend messaging for violations of FCC, TCPA, and CTIA guidelines.
⸻
5. Payment & Subscription Terms
• Our services may require one-time payments or subscription-based fees.
• Payments are non-refundable unless stated otherwise in the service agreement.
• Failure to make payments may result in service suspension or termination.
⸻
6. Information We Collect
To provide our services, we collect:
a) User-Provided Data
• Business name, contact details, and payment information.
• Lead data used for SMS, email, and digital marketing.
b) Automatically Collected Data
• IP addresses, device/browser details, and communication logs.
• SMS delivery reports, open rates, and marketing performance analytics.
c) Third-Party Data Sources
• Publicly available business data (Google My Business, Yelp, LinkedIn, etc.).
• Data from integrated marketing platforms (Facebook Ads, Google Ads).
We do not sell or rent personal data.
⸻
7. How We Use Your Data
We use collected data to:
• Set up and manage your GoHighLevel sub-account.
• Automate lead generation, email, SMS, and VoIP campaigns.
• Ensure compliance with SMS and email marketing regulations.
• Improve your digital marketing performance with analytics.
Your data is used only for business operations and is not shared without consent.
⸻
8. Data Sharing & Third-Party Services
We may share data with:
• Service providers (e.g., SMS carriers, VoIP providers, CRM platforms).
• Regulatory authorities if required by law.
• Payment processors to handle subscriptions and billing.
We take reasonable steps to protect your data when working with third-party vendors.
⸻
9. Opt-In & Opt-Out Policy for Messaging
By using our services, you agree to receive automated messages regarding:
• Service updates, billing notices, and marketing campaigns.
• Lead nurturing, appointment reminders, and customer engagement.
Opt-Out Option:
• SMS recipients may opt-out by replying STOP at any time.
• Emails include an unsubscribe link for opting out of campaigns.
We comply with CTIA, TCPA, and CAN-SPAM regulations.
⸻
10. Data Security Measures
We implement:
• End-to-end encryption for stored and transmitted data.
• Access control measures to prevent unauthorized use.
• Compliance with industry security standards to prevent breaches.
Despite these efforts, we cannot guarantee absolute security.
⸻
11. User Rights & Choices
Users have the right to:
• Request data access, modifications, or deletion.
• Opt out of SMS, email, or other marketing communications.
• Manage account settings and contact preferences.
For requests, email [email protected].
⸻
12. Limitation of Liability
We are not responsible for:
• Regulatory violations due to improper A2P messaging use.
• Lost business, damages, or legal issues caused by misuse of our services.
• Message delivery failures due to carrier restrictions or bans.
Users are responsible for ensuring their outreach campaigns comply with all legal requirements.
⸻
13. Termination of Services
We may suspend or terminate your account if:
• You violate these Terms & Conditions.
• You engage in fraudulent, spam, or prohibited activities.
• You fail to make payments as per the agreed terms.
If terminated for violations, refunds will not be issued.
⸻
14. Policy Updates
We may update this document periodically. Changes will be communicated via:
• Email notifications.
• Website announcements.
⸻
15. Contact Information
For any inquiries, privacy concerns, or compliance requests, please contact:
🌐www.silverwingai.com